Upgrades and Cancellations
To upgrade you must be logged in to My FormGenie, then click upgrade which is next to your licence number and subscription grade. Your new fee will be calculated pro-rata against any unspent days. Please note that Day Pass users can only upgrade/ purchase the following day (in other words after your Day Pass has expired).
Cancel Day Pass
If you've purchased a Day Pass, it will expire midnight on the day of purchase. This will not auto-renew so you do not need to cancel. All other subsricptions will renew on the monthly, quarterly or annual anniversay date unless you choose to cancel.
Cancel Subscriptions (cancel anytime)
Simply go to account>> licence (top navigation bar) and click 'Cancel'. You will be emailed confirmation of your cancelled licence and your subscription will not auto-renew, though you will still have access up to the end of your original term. To rejoin at a later date, simply go to the home page of www.formgenie.com and click Buy Now and login with you original username/password before continuing to select your new licence requirements.